Support

We're a small team, and a real person reads every email.

Common questions

My journey isn't moving

Bematist needs to read your steps and walking distance from Apple Health. Open the Settings app and go to Health → Data Access & Devices → Bematist, then turn on Steps and Walking + Running Distance. Your iPhone needs to be with you while you walk, or paired with an Apple Watch.

I bought Bematist Pro but it isn't showing

In the app, go to Settings → your name → Restore purchases. Make sure you're signed in with the Apple Account you bought it with.

Changing or cancelling a subscription

In the app, go to Settings → your name → Manage subscription. Or, in the Settings app, tap your name → Subscriptions → Bematist. Cancel at least a day before your renewal date to avoid being charged again.

Refunds

Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com.

Reporting a name in a party

On the party screen, tap ⋯ next to the walker and choose Report name. A Leader can also remove any walker from their party there, and any walker can hide someone.

Deleting your data

Bematist has no accounts, so there's nothing to close. Deleting the app removes its data from your iPhone. See our Privacy Policy for removing the copy in your iCloud.